FAQs

NextGenEdu offers online tutoring, home tuition and assignment assistance for students and adults across Malaysia.

Classes are conducted online (via Zoom or Google Meet) or in-person (one-on-one or small groups) at the student's or tutor's location. Schedules are flexible and can be arranged based on the availability of both students and tutors.

Rates star at RM40 per hour, depending on the learning mode, student's level, tutor's experience and location.

For assignment assistance, the rate may vary based on the complexity of the assignment and the student's academic level.

NextGenEdu has a network of over 10,000 tutors across Malaysia, including school teachers, retired educators, lecturers, and both full-time and part-time tutors. All our tutors have a minimum of 3 years of teaching experience.

Yes, if at any point you feel the tutor is not suitable, you may request a replacement. We will ensure your needs are met.

Yes, we offer a trial lesson so you can assess whether the tutor is a good fit for your learning style and needs before commiting to more sessions.

Payments for tutoring sessions can be made securely online, via bank transfer or e-wallet options, and is recommended to pay weekly.

For assignment assistance, the payment is split into two parts:

• 50% is paid upfront before the assignment begins

• the remaining 50% is due upon completion and delivery of the assignment

Yes, we offer specialized tutoring for students preparing for exams, including local and international syllabus as well as professional certification. Our tutors follow the official syllabus for each exam and can assist with revision, practice tests and creating personalized learning plans to ensure the best preperation possible.

Yes, NextGenEdu offers tutoring services for students of all ages - from preschoolers to adult learners seeking skill development or assignment assisstance.

Yes, you can request a tutor with expertise in a specific subject or field. We have tutors specializing in a wide range of subjects, from core academic subjects to specialized skills like coding, music and languages.

If you are not satisfied with your lessons, we encourage you to contact us immediately. We will work with you to find a solution, whether it is through adjusting lesson plans, changing tutors or offering a refund in certain cases.

You can communicate directly with your tutor through our platform via email, Whatsapp or Facebook page. We ensure that all communication remains professional and supportive.